Returns & Exchanges

At hjmbike, we are committed to your satisfaction and offer a 30-day return policy on all our premium cycling gear to ensure you find the perfect fit for your active lifestyle. Items must be in original, unused condition with all packaging intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your items in their original boxes, ensuring all tools, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship the Gear

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians inspect your return to verify its condition, your refund will be processed back to your original payment method within 5-7 business days.