Frequently Asked Questions
Everything you need to know about your hjmbike journey.
How long does shipping take for hjmbike orders?
Standard shipping typically takes 3-7 business days within the continental US, depending on your location and the specific model ordered.
Do the bikes come fully assembled?
Our bikes arrive 85% pre-assembled. We provide a comprehensive toolkit and a step-by-step video guide to help you complete the final assembly in about 30 minutes.
What is your return policy for electric bikes?
We offer a 14-day return policy for unused bikes in their original packaging. Please note that return shipping fees and a restocking fee may apply.
What kind of warranty do you offer on hjmbike products?
Every hjmbike comes with a 2-year limited warranty covering the frame, motor, battery, and electronic components against manufacturing defects.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to make your purchase easier.
How do I maintain my bike's battery for longevity?
To maximize battery life, avoid exposing it to extreme temperatures and try to keep the charge level between 20% and 80% when storing it for long periods.